Privacy Policy for 24-Hour Mobile Lube
Last Updated: September 8, 2025
1. Our Commitment to Your Privacy
24-Hour Mobile Lube ("we," "us," or "our") is committed to protecting the privacy and security of your personal and vehicle information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you request our services, visit our website, or interact with us.
By using our services, you consent to the data practices described in this policy. This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
2. Information We Collect
To provide you with efficient mobile auto services, we collect the following types of information:
Personal and Contact Information: Your name, phone number, email address, and the physical address where your vehicle is located.
ii. Vehicle Information: The make, model, year, and vehicle identification number (VIN) of your vehicle(s) requiring service.
iii. Service Information: Details about the services you request and a history of the services we have provided.
iv. Billing Information: Information necessary to create invoices and process payments. Please note that payment card details are processed securely through our third-party payment processor (Helcim) and are not stored on our systems.
v. Website Usage Information: We may use tools like Google Analytics to collect non-personal information, such as your IP address and browsing behaviour, to improve our website and service offerings.
3. How We Use Your Information
Your information is used strictly for legitimate business purposes to provide you with excellent service. These purposes include:
To Provide and Schedule Services: We use your information to contact you to confirm your address, service needs, and to schedule a convenient appointment time.
ii. To Navigate to Your Location: Your address is used in mapping applications (e.g., Google Maps) to ensure our technicians can navigate to you efficiently.
iii. To Manage Our Business Operations: Your information is entered into our secure Customer Relationship Management (CRM) system (e.g., spreadsheet, Jobber) for scheduling and record-keeping, and into our billing software (e.g., Waveapps, Helcim) to create invoices and process payments.
iv. For Future Marketing and Service Reminders: With your consent, we may contact you with reminders for future services (like your next oil change) or to inform you of promotions we believe may be valuable to you. You can opt out of these communications at any time.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We only share your information with trusted service providers for essential business functions, including:
Payment Processors: Such as Helcim, to securely process your payments.
Accounting Software: Such as Waveapps, to manage billing and invoicing.
CRM & Field Service Software: Such as Jobber, to schedule and manage our service appointments.
These third parties are contractually obligated to protect your information and are not permitted to use it for any other purpose.
5. Data Retention and Your Rights
We will retain your information to provide you with ongoing service reminders and for our business records. You have the right to request the deletion of your information from our marketing lists at any time.
Upon request for deletion, we will remove your information from all active marketing and communication lists. However, we will securely retain a record of your service and billing information for a minimum of seven (7) years to comply with legal and tax obligations, after which it will be permanently deleted.
Under Canadian law, you have the right to access, correct, or withdraw consent for the use of your personal information. To do so, please contact us.
6. Data Security
We take the security of your information seriously. We use reasonable administrative and technical safeguards to protect your data from unauthorized access, use, or disclosure. This includes secure storage solutions and limiting internal access to only those who require it to perform their job.
7. Changes to This Privacy Policy
We may update this policy from time to time. The most current version will always be posted on our website with the "Last Updated" date at the top.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
policy@24hourmobilelube.ca
Privacy Policy for 24-Hour Mobile Lube
Last Updated: September 8, 2025
1. Our Commitment to Your Privacy
24-Hour Mobile Lube ("we," "us," or "our") is committed to protecting the privacy and security of your personal and vehicle information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you request our services, visit our website, or interact with us.
By using our services, you consent to the data practices described in this policy. This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
2. Information We Collect
To provide you with efficient mobile auto services, we collect the following types of information:
Personal and Contact Information: Your name, phone number, email address, and the physical address where your vehicle is located.
ii. Vehicle Information: The make, model, year, and vehicle identification number (VIN) of your vehicle(s) requiring service.
iii. Service Information: Details about the services you request and a history of the services we have provided.
iv. Billing Information: Information necessary to create invoices and process payments. Please note that payment card details are processed securely through our third-party payment processor (Helcim) and are not stored on our systems.
v. Website Usage Information: We may use tools like Google Analytics to collect non-personal information, such as your IP address and browsing behaviour, to improve our website and service offerings.
3. How We Use Your Information
Your information is used strictly for legitimate business purposes to provide you with excellent service. These purposes include:
To Provide and Schedule Services: We use your information to contact you to confirm your address, service needs, and to schedule a convenient appointment time.
ii. To Navigate to Your Location: Your address is used in mapping applications (e.g., Google Maps) to ensure our technicians can navigate to you efficiently.
iii. To Manage Our Business Operations: Your information is entered into our secure Customer Relationship Management (CRM) system (e.g., spreadsheet, Jobber) for scheduling and record-keeping, and into our billing software (e.g., Waveapps, Helcim) to create invoices and process payments.
iv. For Future Marketing and Service Reminders: With your consent, we may contact you with reminders for future services (like your next oil change) or to inform you of promotions we believe may be valuable to you. You can opt out of these communications at any time.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We only share your information with trusted service providers for essential business functions, including:
Payment Processors: Such as Helcim, to securely process your payments.
Accounting Software: Such as Waveapps, to manage billing and invoicing.
CRM & Field Service Software: Such as Jobber, to schedule and manage our service appointments.
These third parties are contractually obligated to protect your information and are not permitted to use it for any other purpose.
5. Data Retention and Your Rights
We will retain your information to provide you with ongoing service reminders and for our business records. You have the right to request the deletion of your information from our marketing lists at any time.
Upon request for deletion, we will remove your information from all active marketing and communication lists. However, we will securely retain a record of your service and billing information for a minimum of seven (7) years to comply with legal and tax obligations, after which it will be permanently deleted.
Under Canadian law, you have the right to access, correct, or withdraw consent for the use of your personal information. To do so, please contact us.
6. Data Security
We take the security of your information seriously. We use reasonable administrative and technical safeguards to protect your data from unauthorized access, use, or disclosure. This includes secure storage solutions and limiting internal access to only those who require it to perform their job.
7. Changes to This Privacy Policy
We may update this policy from time to time. The most current version will always be posted on our website with the "Last Updated" date at the top.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
policy@24hourmobilelube.ca